Structured Problem Diagnosis

Help me diagnose and solve this problem.

Problem: [describe what's not working]

What I'm trying to achieve:

• [intended outcome]

What's actually happening:

• [current behavior - be specific and factual]
• [exact error messages, if any]

Environment details:

• [system, software versions, configuration]

What I've already tried:

1. [first attempt - what happened]
2. [second attempt - what happened]
3. [etc.]

When this happens:

• [always/intermittently/only under certain conditions]
• [started after: recent change, update, etc.]

What I need:

1. Diagnosis: What's the root cause? (not just symptoms)
2. Solution: Specific steps to fix it (in order of likelihood)
3. Verification: How to confirm it's fixed
4. Prevention: How to avoid this in the future

Success criteria: Problem is resolved and I understand what caused it.